Frequently Ask Question from Merchant

Frequently Ask Question from Merchant

9%+ transaction fees per successful sales transaction in B2B, B2C and Charity Cart.

Approval process on merchant application will take up to three (3) working days.

Approval process on merchant product listing will take up to three (3) working days.

Yes. Merchant can list their products and upload the product photo via mobile phone.

Malaysia buyer – Credit Card / Debit Card, FPX, cash payment at 7-eleven outlet.International buyer – Credit Card

Yes. Merchants can sell their product globally without needing to list the product multiple times. (Term and condition applied).

Upon every successful purchase, enche will hold the payment until buyer confirm order received. The money will be credited into merchant’s dashboard.

Merchant has to submit the request for withdrawal through merchant’s dashboard.

The minimum amount that merchant can withdraw is RM 100.00 in single withdrawal (for both B2B and B2C merchant & enchepreneur)

The maximum amount merchant can withdraw is RM 500,000.00 in single withdrawal.

No. enche is providing a standardized dashboard for all merchants.

No. There are no limitation for product listings.

Yes. Merchant will decide the selling price.

Product listing is the merchant listing the product in merchant’s store.

No. Product listing is free for merchants.

Yes. Merchant can prefer their delivery options upon product listing process.

Merchant will receive the notification through the mobile apps and also by e-mail.

Merchant is prohibited to sell any counterfeit product, sexual oriented product, drugs and non-halal product (which contain of pork or alcoholic in food & beverages) and product with toxic ingredient at enche platform. (Terms & Condition applied.)

Yes. Merchant can list their product in both platforms provided during the product listing merchant have to select the option “to sell in bulk” or, and “sell in OEM” for B2B product listing.

Merchant has to email us to to request for account termination.

It will take up to 30 working day do that merchant can clear the outstanding order within the period.

Buyer will pay the shipping fees upon checkout process.


Protection to Merchant:

  • Merchant will only receive notification to prepare the order once enche receive payment from the buyer.
  • To prevent any fraud or scam, enche will handles the dispute process.

Protection to Buyers:

  • Merchant will receive payment after buyer receives the product.
  • To eliminate the fraud or scam, enche is screening and approve every product listing by merchant.

Yes, buyer always can rate the merchant product or service at merchant’s store.

Yes. Merchant are welcome to join as merchant. Kindly refer here and reach the page for sign up as merchant)

You may refer enche contact details in ‘Contact Us’.

You may always read more about enche in ‘About Us’.

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